10;Tools;of
Engagement

From Wii tourneys to innovative outdoor spaces, communities creatively connect with residents to enhance their daily experiences and improve their quality of life.

15 Encouraging Signs Everyone has felt some effects from the recession, but the latest data shows resiliency for senior living’s financial future.

18 Compliance Tightrope

New federal reporting requirements mean your company may have to register with the new system or face possible fines.

22 Service Spectrum

Expanding a community’s offerings may be a strategic move, but it also comes with a brand new set of challenges.

28 Senior Living Gets Social

Companies maximize resources like Twitter, Facebook, LinkedIn, and You Tube to tap into operational excellence strategies and reach out to consumers.

32 Vital Afterthoughts

Disaster recovery isn’t always the first focus of emergency planning—but in a resident-focused business, certain early steps are crucial to getting back on your feet.